Effective 17 August 2026
How to cancel
- Open Pentimo Settings while signed in.
- Choose the billing management action to open Stripe's secure customer portal.
- Choose to cancel the subscription and confirm the change.
If you cannot access the portal, email [email protected] from the address on your account before the renewal date.
What happens next
Cancellation is scheduled for the end of the current paid billing period. You retain paid Cloud access until that date, and no further renewal is charged unless you reactivate the subscription before it ends.
Cancelling a subscription does not delete the Pentimo account, Cloud content, or archives stored on your devices. Desktop remains usable locally. Contact support separately if you want to request deletion of Cloud account data.
Refunds
Cancellation stops future renewals but does not automatically refund an earlier charge. New paid subscriptions have a 30-day money-back guarantee. See the refund policy to request one.