Effective 17 August 2026
Requesting a refund
Email [email protected] within 30 calendar days of the charge. Include the account email, charge date, and reason for the request. Do not send complete card details.
Approved refunds are issued manually through Stripe to the original payment method. We will email you when the refund has been submitted. Your bank or card provider controls when the credit appears after that submission.
Renewals and duplicate or unauthorized charges
Contact us promptly if you believe a renewal, duplicate charge, or unauthorized charge is incorrect. We will review the Pentimo account and Stripe payment record and explain the outcome. We do not ask customers to waive their right to contact their payment provider.
Subscription status after a refund
A refund does not by itself delete a Pentimo account or a local archive. Depending on the reason for the refund, Cloud access may end immediately or at the end of the current billing period. We will confirm the subscription outcome with the refund.